Refund, Cancellation, and Payment Policy

The House of Healing

By booking an appointment, submitting payment, or purchasing a gift card, you acknowledge that you have read, understood, and agreed to the following terms.

1. Appointments & Deposits

A deposit may be required to secure your appointment. By providing payment information, you authorize The House of Healing to charge your payment method in accordance with this policy.

Deposits are fully refundable only when cancellation or rescheduling occurs at least 48 hours prior to the scheduled appointment time.

Cancellations or changes made within 48 hours of the scheduled appointment will result in forfeiture of the deposit and may incur additional charges up to the full session rate.

Same-day cancellations and missed appointments (no-shows) are charged at 100% of the scheduled session fee.

You expressly authorize The House of Healing to charge the card on file for any applicable cancellation or no-show fees.

2. Gift Card Policy

All gift card purchases are final sale and non-refundable.

Gift cards:

• Hold no cash value
• May not be redeemed for cash
• May not be returned or exchanged for monetary value
• Are not refundable due to personal circumstances, scheduling conflicts, relocation, illness, change of plans, or any other individual situation

If you are unable to use your gift card, it may be transferred or gifted to a friend or family member. The recipient will be subject to all applicable booking and cancellation policies.

If a session booked with a gift card is canceled the same day or missed, the full value of the reserved session will be redeemed from the gift card.

Once redeemed under these terms, the value is considered used and will not be reinstated.

3. Session Satisfaction & Refunds

All services rendered are non-refundable.

Payment is for time reserved and professional services performed.

Refunds will not be issued based on personal preference, dissatisfaction, perceived results, or subjective experience.

By booking, you acknowledge that therapeutic outcomes vary and that no specific result is guaranteed.

4. Practitioner Right to Refuse or End Service

The House of Healing reserves the right to refuse or terminate a session at any time if:

• Inappropriate behavior occurs
• Boundaries are violated
• Safety concerns arise
• The practitioner determines continuation is not appropriate

If a session is terminated due to inappropriate conduct or boundary violations, the full session fee will be charged and no refund will be issued.

5. Chargebacks & Payment Disputes

By completing a booking or purchase, you agree not to initiate a chargeback or payment dispute for services rendered, deposits retained, gift cards purchased, or fees assessed in accordance with this policy.

If you believe a charge was made in error, you agree to contact The House of Healing directly for resolution prior to initiating a dispute with your financial institution.

Any chargeback initiated in violation of this agreement may constitute a breach of contract.

In the event of a disputed charge that is determined to be valid under this policy, The House of Healing reserves the right to recover administrative costs, processing fees, and reasonable expenses incurred in responding to and resolving the dispute, including a minimum $50 administrative fee where permitted by law.

You agree to remain financially responsible for any balance due, fees incurred, or costs associated with improper or bad-faith disputes.

6. Authorization & Acknowledgment

By booking an appointment or purchasing a gift card, you confirm that:

• You understand and agree to these terms
• You authorize charges as outlined above
• You accept responsibility for cancellation and no-show fees
• You agree not to initiate disputes in contradiction of this policy